Binding Contract
Turn Around Time
ORGA MASTER CREATOR has a 48–72-hour turnaround time for most services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a project stage stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example: Logo/website Orders placed or Revisions Requested on a Monday will be delivered by Wednesday. Logo/website Orders placed or Revisions Requested on a Friday will be delivered by end of Tuesday.
Claim Your Refund
To claim your refund, please follow the following steps
- Dialing our Number #929-800-2451 and speak with your respective Project Manager to initiate a refund. Not a TOLL FREE line^
- Live Chat. Click here to start chat now and speak with a representative to initiate a refund.
- Sending us an Email to initiate a refund.
REFUND POLICY:
ORGA MASTER CREATOR safeguards 100% satisfaction of the customer with our infinite Revision Policy (free) which allows you to improve on your initial delivery brief for free via the guidance provided by our account manager.
In case you want a refund, you have not published or used the designs throughout the Internet. If you are not satisfied with ORGA MASTER CREATOR services, you can contact us within five days to claim the refund. But if ORGA MASTER CREATOR does not receive a refund request within the first five days of the initial delivery, it will be assumed by both the parties that the initial framework provided to you were satisfactory.
No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. Any project on hold is made inactive after 30 days. However, if you want to reactivate your order, you will be charged with 30% of the service amount to reactivate your project.
For publishing projects, Buyer is only eligible for refund before book or article is published and live on publishing platforms as described.
Marketing projects can be denied refund if the service was marked as non-refundable in marketing contract and signed by buyer.
In the case of Combo / Special packages, a similar refund will be applicable as on single packages. A proof or receipt of the purchase of our services will be required to complete the process of return.
ALL REFUND REQUESTS WILL BE FULFILLED AS PER THE FOLLOWING ARRANGEMENT:
- You will be eligible for a total refund in case your refund request is made before the delivery of an order (less 10% processing and service fee).
- You will be eligible for a 66% refund in case your refund request is made within 48 hours of initial delivery (less 10% processing and service fee).
- You will be eligible for a 33% refund in case your refund request is made between 48-120 hours of initial delivery (less 10% processing and service fee).
- You will not be eligible for any refund whatsoever if your refund request is made after 120 hours of initial delivery of design (less 10% processing and service fee). But since customer satisfaction is our number one priority, feel free to contact us, if you are facing any issue.
- You can communicate with our support staff to claim the refund requests. ORGA MASTER CREATOR reserves the right to approve or disapprove any individual requests for refund upon the user agreement violation.
- You will be notified through your assigned representative that the refund transactions will be processed within 10-12 business days of the refund claim or request.
- You will be notified through your assigned representative that the refund amount exceeding $1000 will be segregated into installments, equivalent of 25% of the amount to be refunded each month.
- You will be notified through your assigned representative that the refund cycles at ORGA MASTER CREATOR initiate from the 10th till the 31st of each month.
REJECTION TO REFUND POLICY
The following are some of the points related to cancelation or rejection of refund policy.
- Selecting a Combo package
- Irrelevant reasons for cancelations
- Not contacting the company for more than 2 weeks
- Approval of primary framework
- Violation of company’s policies (any one or more)
- Approaching other company for the same project
- Missing information in the creative brief or initial requirements
- Demand to change the overall outcome
- Expiration of ‘refund request’ timespan
- Disagreement with partner’ or ‘change of mind’ or anything not related to the services provided by ORGA MASTER CREATOR.
- In case of subscription of a service bundle, if a customer is dissatisfied with one service within the bundle, the refund will not be provided for the entire bundle but only that service within
- In case of graphic designs, Once the final files are delivered, the customer will not be eligible for the refund
- Revision and refund, will not be applicable on free items.
- No refund will be processed to the customer after 120 hours for graphic design and development work from the date of purchase.
- In web development projects, After the approval of website design, the website is sent for development, thus, refunds will not be entertained once the process starts.
REFUND POLICY RELATED TO WEBSITE
- We may initiate a partly refund a deposit for any unused time if the work is not complete but some of it has been implemented.
- No refund compliance will be applicable if the creative brief has missing information or not completed professionally, yet the customer is not satisfied.
- No refund will be catered if you have already approved or confirmed the acceptance of design and we have moved to the development stage.
- No refund will be catered if the website has been made live upon request of the customer, thus files are uploaded on a web server.
- Product or Services such as Downloadable Software, Domain Name Registration, and Web Hosting will not cater any refund
- Failure to communicate with us for more than 45 days, no refunds will be made unless at the discretion of the management of ORGA MASTER CREATOR
- We will not issue any refunds whatsoever, if the company for whom the design was being made changes its name or closes down, or alters its designs.
- We will not issue a refund if “Special Offer” does not meet with our standard packages, as per advertisement
- No refund will be initiated if the final delivery is taken.
- Whether website or design development, any refund requests will be handled on a case to case and the basis of fairness.
Content Creation & Population
ORGA MASTER CREATOR will not be responsible for creating or populating content (e.g. text/Images) into the website, articles or book unless purchased exclusively. In this case: ORGA MASTER CREATOR will populate the website/book/article with content created for the client The content/text for the website will be created specifically for the customer’s website. ORGA MASTER CREATOR will populate the website with images. ORGA MASTER CREATOR will acquire stock imagery for client from stock photo websites. Images will be purchased upon approval from the client. ORGA MASTER CREATOR will not be responsible in any way shape or form, for any similarities between images used on the site that may or may not resemble other websites. ORGA MASTER CREATOR will populate the website with products and product details. Product images and product details will be provided by the client.
N.D.A. & Reputation Management Policy
ORGA MASTER CREATOR, does not share the customer information with regarding their project or contact details with anyone except for their payment processor for payment verifications if required. The client’s person and project information is kept confidential at all points. Once the project is completed successfully. Both parties ORGA MASTER CREATOR and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion. Once the project is completed successfully. Each Party agrees to refrain from (and ORGA MASTER CREATOR shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).
Customer Support
Our Customer Support Team is present in the office Monday – Friday 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.
Technical Support Policy
ORGA MASTER CREATOR is primarily a consultancy and digital service provider. We will plan and exc the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. ORGA MASTER CREATOR will provide the client with the basic information regarding those services and the settings required to make those services works. ORGA MASTER CREATOR will not be responsible for providing detailed trainings or installations of said services on the Customer’s end. Such services may include but not limited to: Website Deployment. ORGA MASTER CREATOR will deploy the website for the customer on A Hosting server provided by us. It is acquired from a Third-Party Service provider A Hosting server provided by the customer (purchased from a Third Party) In the event the website is hosted on third party webserver purchased by the customer, ORGA MASTER CREATOR will not be held responsible for any kind of server or hosting related issues. There is no Service Level Agreement (SLA) between client and ORGA MASTER CREATOR in terms of service outage, unless purchased separately as an ongoing maintenance service.
Communication Policy
All Feedback requests or Revisions Requests, Refund Requests or any other instructions that pertain to the order need to be done through the email in order to be considered official. ORGA MASTER CREATOR will not be responsible for any communication done via any other platform than email. Emails Sent back and forth through official emails that is https://orgamastercreator.com are to be only considered forms of valid communication. We are not responsible for any damages, issues or delays caused due to contacts made through means of communication not provided by us. We take full responsibility of all the information provided through our official domains.
100% Satisfaction Guarantee
100% Satisfaction Guarantee We rework the ordereplan and keep on revising it until you are 100% satisfied (depending upon your package).
Domain and Hosting
All design order files are delivered to My Account as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area. All design order files are delivered to “My Account” as per the date specified on the “Order Confirmation”. An e-mail is also sent to inform the client about their design order delivery made to their specific account area. All policies pertaining to revision & refund are subject to date and time of design order delivered to client’s account area. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order. We offer a RUSH DELIVERY service through which you can have your first logo/website samples within 48 hours by paying just $100 extra! For further assistance, contact us at 24-Hour Customer Support Center.
Record Maintenance
We keep a record of your finalized design once we provide you the final files. If you require the final files again in the future we can send them to you at your request.
Customer Support
We offer 24-Hour Customer Support to address your queries and questions. You can contact us any time and we guarantee to respond immediately.
Communication Policy
You agree that ORGA MASTER CREATOR is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. sales@orgamastercreator.com or/and any toll-free number that is not mentioned on our website. ORGA MASTER CREATOR should not be held responsible for any damage(s) caused by such correspondence. We only take responsibility of any communication through email address (es) under our own domain name or/and via toll free number i.e. already mentioned on ORGA MASTER CREATOR’S Website.
Unique Design Guarantee
At ORGA MASTER we guarantee that all of our customer’s work is custom and is made from scratch. This way you will have if your graphic work or content is tailored to meet your requirements. We guarantee that our work will be unique and impress your clientele.